Refund and Returns Policy

At Cloudyfem, customer safety and hygiene are our highest priorities.

Cancellation

Orders may be cancelled before they are dispatched. Once shipped, cancellation requests cannot be accepted.

Return Policy

Due to the personal hygiene nature of intimate care products, Cloudyfem Intimate Wash is non-returnable after delivery except in the following situations:

– Wrong product delivered

– Product received in damaged condition

– Leakage during transit

– Expired product received

– Manufacturing defect

Claims must be reported within 48 hours of delivery with:

– Order ID

– Clear photographs or an unboxing video

– Description of the issue

Replacement

If the claim is verified, we may provide a replacement product at no additional cost.

Refund

Approved refunds will be processed within 7–10 business days to the original payment method. For Cash on Delivery orders, refunds will be made through bank transfer or UPI after verification.

Shipping charges are non-refundable unless the error occurred due to our mistake. Cloudyfem reserves the right to reject claims where evidence is insufficient or the product has been misused.

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